Refund policy

krinishajewels@gmail.com

Shipping, Cancellation & Returns

To request a return, exchange, or cancellation, email us at krinishajewels@gmail.com.

At Krinisha, we want you to love what you ordered. If something isn't right, here's exactly how cancellations, shipping, and returns work.

Shipping Policy

  1. Estimated delivery time is 7-9 Days from the date of purchase, depending on your location.
  2. We offer both Cash on Delivery (COD) and Prepaid payment options.
  3. Shipping charges of ₹80 apply on orders below ₹599. Free shipping on orders above ₹600.
  4. To ensure timely delivery, please provide a complete address with house/flat number, floor, street name, and a landmark.
  5. If you receive a damaged parcel, please do not accept it — contact us immediately at krinishajewels@gmail.com.

Cancellation Policy

You can cancel an order as long as it hasn't shipped from our warehouse yet. Send a cancellation request via WhatsApp or email. Any amount paid will be refunded to the original payment method within 8-9 Days. Once an order has shipped, it can no longer be cancelled — the return policy below applies instead.

Return Policy

We offer hassle-free returns. Products must be unused and returned in their original condition, with all tags/labels intact.

  • Return window: 7 days from delivery
  • Damaged, missing, or wrong item: Please don't worry — send us photos and your unboxing video, and we'll ship the correct item free of cost. If the wrong item needs to be sent back, keep it unused in its original packaging; our warehouse will run a quality check before we reship the correct product.
  • Change of mind / other reasons: Contact us within the return window for a refund or replacement once we receive the item back in original condition.

Unboxing video requirement

For any missing/wrong/damaged item claim, we require an unboxing video as proof (this also helps us claim insurance from the courier). Claims without a valid unboxing video cannot be processed. The video must:

  • Show the shipping label with your order ID
  • Be continuous, without pauses or cuts
  • Clearly show the product

Self-shipping returns (if applicable)

  • [State whether you offer free pickup or require customers to self-ship]
  • Pack items securely in their original packaging with proper tape
  • Share your courier/tracking details with us once shipped
  • Once received, we'll run a quality check and email/message you the result within 3-4 Days.
  • Items that are missing, damaged, or used will not be eligible for a refund
  • Refunds are typically processed within 5-6 Days after the quality check passes